Claims

We are there for you as your Trusted Insurance Partner when you need us the most. To make it simple and easy for you, our claim forms and contact details are now available on line. Just take a print out of the claim form and submit it.

Please fill below Claim Form and walk into the nearest Claim Servicing Branch along with the supporting documents mentioned below:

  1. MRTA copy / ROP Report copy
  2. Mulkiya Copy
  3. Driving License
  4. Claim Form duly Filled and signed by all parties
  5. Policy Excess deposit Slip
  6. Vehicle Photos
  7. Accident spot photos

For assistance in Motor Insurance Claims-

Contact: +968-99107739                  Email: ayman@nlicgulf.com

Please send claim intimation to NLG via preauth@nlicgulf.com

To apply for claim reimbursement, download the Claim Reimbursement Form below and arrange for the documents mentioned in the Reimbursement Checklist. Submit complete documents within 45 days of treatment.

Please Note:

(Due to Covid19, we accept scanned documents being submitted to reimbursementquery@nlicgulf.com)

Corporate Policy: Submit through your HR/Broker.

Individual Sahatuna Policy: Walk into our Head Office

📍 Head Office Location: bit.ly/NLGICHO

NLG representative will process the claim as per policy terms and conditions and status will be shared within 14 working days from the receipt of all documentation*

*Subject to Terms & Conditions

For assistance in Medical Insurance claim approval & status:

Contact: +968-99343623, +968-99441859 or +968-24730939

Individual Life and Medical Insurance:

Contact: +968-24730840     Email: thamarais@nlicgulf.com

Download the below Claim Form as required. Please fill the form and submit it at our Head Office with the original policy document and required collaterals to support your claim.

📍Head Office Location: bit.ly/NLGICHO

For assistance in Comprehensive Personal Plan (CPP) or Personal Accident Plan (PAP) Claims:

Contact: +968-24730840     Email: thamarais@nlicgulf.com

For non-emergency medical and all other claims, you will need to complete a claim form as soon as possible after the incident has occurred or within 4 months of your return to your Country of residence.

The completed claim form, together with original invoices, proof of ownership, travel documents and any other relevant details must be sent to Swan International Assistance in addition to the above and for the following:

  1. Loss of baggage:
    • Copy of check reimbursed from the Airline
    • Letter from the Airline
  2. Flight cancelation:
    • Proof of the delay then cancellation: boarding pass, letter from the Airline, flight history & original receipts/invoices for the expenses being claimed
  3. Trip cancelation & curtailment:
    • Original receipts/invoices for expenses being claimed
    • Hospital/doctor reports/records
    • If the expenses are a result of an incident, copy of the police report
    • Death Certificate
  4. Delay of Baggage:
    • Proof of the delay from the Airline
    • Flight History
    • Letter/message or any proof showing the date of reception
    • Receipts of all the first necessity items purchased

Please note that if medical treatment has been received medical certificates showing the nature of the injury or illness with all original bills and receipts, if already paid, should also be attached and returned to Swan International Assistance.

Please call and intimate the company in case of loss or damage due to any of the perils covered under the policy.

Email: nonmotorclaims@nlicgulf.com Call: +968-24730645

Kindly notify the civil defense authorities and ROP if the loss or damage is a result of Fire, Burglary or malicious damage.

Download the below Claim Form and fill the form and submit it with the original policy document and required collaterals to support your claim.

  • Surveyor is appointed and conducts a visit for loss assessments
  • The claim is registered in our system and a claim number is issued to the customer
  • A survey is conducted on a case-to-case basis and a list of required documents is provided to the customer
  • After the receipt of documents, the loss adjuster submits the report to National Life & General Insurance Company SAOG
  • On the receipt of the report and documents, the claim is processed at the earliest (depending on type of loss).
Motor

Please fill below Claim Form and walk into the nearest Claim Servicing Branch along with the supporting documents mentioned below:

  1. MRTA copy / ROP Report copy
  2. Mulkiya Copy
  3. Driving License
  4. Claim Form duly Filled and signed by all parties
  5. Policy Excess deposit Slip
  6. Vehicle Photos
  7. Accident spot photos

For assistance in Motor Insurance Claims-

Contact: +968-99107739                  Email: ayman@nlicgulf.com

Medical

Please send claim intimation to NLG via preauth@nlicgulf.com

To apply for claim reimbursement, download the Claim Reimbursement Form below and arrange for the documents mentioned in the Reimbursement Checklist. Submit complete documents within 45 days of treatment.

Please Note:

(Due to Covid19, we accept scanned documents being submitted to reimbursementquery@nlicgulf.com)

Corporate Policy: Submit through your HR/Broker.

Individual Sahatuna Policy: Walk into our Head Office

📍 Head Office Location: bit.ly/NLGICHO

NLG representative will process the claim as per policy terms and conditions and status will be shared within 14 working days from the receipt of all documentation*

*Subject to Terms & Conditions

For assistance in Medical Insurance claim approval & status:

Contact: +968-99343623, +968-99441859 or +968-24730939

Individual Life and Medical Insurance:

Contact: +968-24730840     Email: thamarais@nlicgulf.com

CPP or PAP

Download the below Claim Form as required. Please fill the form and submit it at our Head Office with the original policy document and required collaterals to support your claim.

📍Head Office Location: bit.ly/NLGICHO

For assistance in Comprehensive Personal Plan (CPP) or Personal Accident Plan (PAP) Claims:

Contact: +968-24730840     Email: thamarais@nlicgulf.com

Travel

For non-emergency medical and all other claims, you will need to complete a claim form as soon as possible after the incident has occurred or within 4 months of your return to your Country of residence.

The completed claim form, together with original invoices, proof of ownership, travel documents and any other relevant details must be sent to Swan International Assistance in addition to the above and for the following:

  1. Loss of baggage:
    • Copy of check reimbursed from the Airline
    • Letter from the Airline
  2. Flight cancelation:
    • Proof of the delay then cancellation: boarding pass, letter from the Airline, flight history & original receipts/invoices for the expenses being claimed
  3. Trip cancelation & curtailment:
    • Original receipts/invoices for expenses being claimed
    • Hospital/doctor reports/records
    • If the expenses are a result of an incident, copy of the police report
    • Death Certificate
  4. Delay of Baggage:
    • Proof of the delay from the Airline
    • Flight History
    • Letter/message or any proof showing the date of reception
    • Receipts of all the first necessity items purchased

Please note that if medical treatment has been received medical certificates showing the nature of the injury or illness with all original bills and receipts, if already paid, should also be attached and returned to Swan International Assistance.

Home Contents

Please call and intimate the company in case of loss or damage due to any of the perils covered under the policy.

Email: nonmotorclaims@nlicgulf.com Call: +968-24730645

Kindly notify the civil defense authorities and ROP if the loss or damage is a result of Fire, Burglary or malicious damage.

Download the below Claim Form and fill the form and submit it with the original policy document and required collaterals to support your claim.

  • Surveyor is appointed and conducts a visit for loss assessments
  • The claim is registered in our system and a claim number is issued to the customer
  • A survey is conducted on a case-to-case basis and a list of required documents is provided to the customer
  • After the receipt of documents, the loss adjuster submits the report to National Life & General Insurance Company SAOG
  • On the receipt of the report and documents, the claim is processed at the earliest (depending on type of loss).