Complaints and Grievances
At Liva, we value your feedback. We always strive for excellence, but we may not always get it right.
We view your insight as the most valuable tool to help us become better, and your opinion is an opportunity for us to improve, which is why we take every complaint seriously.
Our dedicated team is committed to resolving your complaints promptly and ensuring customer satisfaction. Based on your insightful input, we work to enhance our services in a transparent manner.
What should you do if you have a complaint?
We aim to give excellent service to all our customers, but we recognize that occasionally things go wrong. We take all complaints seriously and aim to resolve our customers' problems promptly.
How can I make a complaint?
You can register your complaint to the customer service officer using any of the preferred methods below: Mobile/WhatsApp: 90163868 (during working hours)
Email: complaints.om@livainsurance.com
Or by sending a direct message to any of our social media channels:
Instagram: Livainsurance.om
Facebook: Life insurance Oman
Twitter : liva_oman
What will happen if you complain?
We will acknowledge your complaint within two working days, and will aim to resolve your issue as early as possible. In some cases, we would require further details to help you. In such cases, we will contact you within one day after acknowledgement of your complaint, and give you an expected date or resolution.
If you are still unhappy with the decision you receive, please write with full details including the complaint reference to Email: livainsurance.om@livainsurance.com Tel: 24766926
How can I file a complaint with the regulator?
If you feel your complaint has not been resolved to your satisfaction you may escalate your complaint to Capital Market Authority (CMA) by lodging your complaint online through the CMA portal: https://cma.gov.om/home/ecma Or by calling: 24823100 thank you for your feedback. we value your feedback and at the heart for our brand we remain dedicated to treating our customers fairly and giving them best possible service at all times